Shipping policy
Last updated: August 5, 2026
Shipping costs are calculated individually for each order.
The shipping price depends on:
Delivery country
Delivery address
Package dimensions
Package weight
The exact shipping cost is provided in your personalized quotation before payment is requested.
Shipping Carriers
We work with reliable courier companies, including but not limited to:
FedEx
DPD
Venipak
The shipping carrier is selected according to the destination and parcel size.
Order Tracking
When your order has been dispatched, we will send you an email containing your tracking number (where available).
Delivery Address
Please make sure that all delivery information is accurate before submitting your order.
MASSAN is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
Damaged or Lost Shipments
Please inspect your package upon delivery.
If your order arrives damaged or appears to be missing items, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the package and damaged product (if applicable)
We will investigate your claim and work with you to provide an appropriate solution.
Customs and Import Duties
Orders shipped within the European Union are generally not subject to customs duties or import taxes.
For deliveries outside the European Union (if available), the customer is responsible for any customs duties, import taxes, VAT, or other fees imposed by the destination country.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
Courier delays
Severe weather
Public holidays
Customs inspections
Force majeure events
We appreciate your understanding in such situations.
International Orders
If your delivery address is located in the United States, United Kingdom, or Canada, please place your order through our dedicated international store:
Our international store is specifically designed for customers in these countries and provides the appropriate product selection, shipping options, and ordering process.
Contact Information
If you have any questions regarding shipping or delivery, please contact us.
Email: info@massan.store
WhatsApp: +371 20614222
We are always happy to help.