Last updated: December 9, 2024

Thank you for shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You have the right to return an item within 7 calendar days from the date you received it.
  

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  

• A purchase receipt or proof of payment is required for the return.

Shipping

• Return shipping costs are covered by the customer. Shipping costs are non-refundable.
  

• If the item was damaged or if the error was on our part, we will cover the return shipping costs.

Refunds

• Once your returned item has been received and inspected, we will send you an email to notify you of the return status (approved or rejected).
  

• If approved, a refund will be issued to your original method of payment.
  

• The time it takes for the refund to appear depends on your payment provider’s policies.
  

• If rejected, the item will be shipped back to the customer, and no refund will be issued. In such a case, the customer is responsible for the reshipping costs.
  

• If you have not received your refund within the expected timeframe, please first check your bank account and then contact your payment provider. If the issue persists, contact us at 📧 info@massan.store

Exchanges

Items can only be exchanged if they are defective or damaged.

If you wish to exchange an item for the same product, please contact us at
📧 info@massan.store

Contact Us

If you have any questions or concerns about the return process, please contact us at:
📧 info@massan.store